Frequently Asked Questions
Everything you need to know about your Juvia's Place beauty haul.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is the return policy for Juvia's Place products?
We accept returns on unopened and unused products within 30 days of the delivery date. Please note that for hygienic reasons, used makeup products cannot be returned.
Does Juvia's Place ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your beauty products cruelty-free?
Absolutely. Juvia's Place is a 100% cruelty-free brand. We do not test our products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible orders.
What should I do if my palette arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage to arrange a replacement.